A complex inventory management platform built to handle high-value stock across multiple warehouses and store locations. This system replaced opaque manual workflows with a transparent, real-time interface, empowering operations teams to track item status, approve store transfers, and prevent stock discrepancies with zero ambiguity.

The Cost of Ambiguous Stock Transfers

Managing the transfer (mutation) of high-value jewellery between the central warehouse and various store branches was highly manual and opaque. Staff often lacked real-time visibility into whether a requested item was "ready," "in transit," or "reserved" for another client.

This ambiguity created a ripple effect: inventory managers faced massive bottlenecks as they tried to reconcile data, and sales consultants experienced friction on the floor because they couldn't confidently promise items to waiting customers. The business needed a single source of truth.

Designing for Distinct Operational Roles

To create a clear, role-based experience, I broke down my design process into two main phases across a 2-month timeline:

Phase 1: Standard Stock Module

I began by designing a unified module called Standard Stock. This consolidated the core inventory functions into three main menus: Stock Ready (for tagged inventory), Standard Stock (for setting ideal stock levels), and a Dashboard for analytics.

Phase 2: Navigation & Request Mutasi Module

After the initial release, I refined the platform's navigation based on user feedback from their daily activities. I also redesigned the Request Mutation system to align with the "Stock Ready" workflow. Because a different set of users handled this system, I separated it into its own distinct module with four specialized menus: Operational, Update, Reject, and Report.

This modular approach guided different users to the correct workflows seamlessly, creating a more intuitive and efficient experience for everyone.

A Phased Approach to Complex Workflows

Data-Dense Scannability: Warehouse environments require utility over aesthetics. I prioritized clean tabular data and high-contrast status tags (e.g., Green for "Ready", Yellow for "In Transit"), allowing managers to process hundreds of SKUs rapidly without visual fatigue.

Standardized Status Engine: Replaced vague manual notes with a strict, system-enforced state machine. This eliminated human error and assumption—staff now know the exact physical location and availability of an item instantly.
Bulk "Mutation" Actions: I streamlined the "Request Mutation" flow to support high-volume stock allocation. Instead of tedious item-by-item verification, inventory staff can now batch-approve branch transfers, drastically accelerating store restocking.
Edge-Case Management: Designed clear error states and "Missing Item" fallbacks to gracefully handle real-world warehouse discrepancies without breaking the digital flow.

High-Fidelity Prototyping at Scale

To meet urgent operational deadlines, I bypassed traditional low-fidelity wireframing. Instead, my process started with mapping out the complex inventory decision trees and edge cases. Once the architecture was solid, I leveraged Adelle’s established Design System to jump directly into high-fidelity.

This rapid, system-based approach allowed us to immediately stress-test the UI with actual inventory data and gather rapid feedback directly from the operations team, ensuring the tool was fully functional for the floor from day one.

Put our brainstorming & creativity into the web

Although the 'Pemisahan Barang' (Item Separation) menu is used by the Stock Keeper, who also uses the Request Mutation features, it is not functionally part of the Request Mutation system. This is because 'Pemisahan Barang' is the initial step where a product is separated from the main warehouse to be distributed to its tagging destination.

The Request Mutation module itself contains three main operational menus. Each of these menus includes its own subsections for Reject, Update, and Report actions. Additionally, I designed a high-level summary report specifically for stakeholders, such as managers and directors, allowing them to track the entire process of product mutation, including distribution locations, estimated arrival times, and other key mutations.

The Impact: Streamlining Retail Operations

The Stock Ready & Request Mutation platform fundamentally cleared the operational arteries of Adelle Jewellery. By digitizing stock movement, we eradicated the "where is this item?" guesswork.

Inventory managers can now process massive multi-store transfers with a few clicks, and frontline sales staff have the real-time confidence they need to close high-value sales. This project proved that great UX isn't just for consumers—it's a critical driver of internal business efficiency.

Key Results

+25% Improvement in Efficiency based on average task completion time
Clearer Responsibility through a more structured design with distinct roles, menus, and operator visibility
Easier Product Monitoring & Tracking via a comprehensive and easy-to-understand report

Collaboration

Executive Leadership: Indra (Chief of Technology)
Strategy & CRM: Cindy (Product Manager), Tara (Merchandiser Manager), Alfredho (IT Operational Manager), Christ (Stock Keeper SPV), and Jacky (Stock Keeper)
Engineering: Adry (Programmer Manager), Bogiant, and Ali

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